Third party verifications, information security expertise and 99.9% uptime SLA

Google’s pure and proven cloud is designed to protect its users’ data and deliver reliability at levels that are very difficult or impossible for many organizations to achieve on their own.

Data Protection and Reliability


Google Apps for Business logo

Hosted on Google servers, Google Apps is designed to keep your data safe, secure, and in your control.

While improved productivity and cost savings have long been at the top of the list, more and more customers are choosing Apps for its security and reliability benefits.

Here are 10 data protection and reliability advantages that Google hears about most frequently from Apps customers:

Powerful administration tools give you control of your data
When business data is stored in Google Apps, administrators have powerful tools to help them manage things like users, documents and services. Reports also provide visibility into how the applications are being used and what data is in them so that administrators have the control they need without having to maintain the infrastructure.
Pure and proven cloud architecture
Google’s datacenter server infrastructure is specifically designed and built for its applications and does not include unnecessary hardware or software code such as peripheral ports or device drivers. This reduces the number of potential vulnerabilities that could be targeted.
Patch management
Downloading, testing and deploying patches has become a significant pain for many IT departments. Google Apps reduces this pain because there are no servers for customers to patch. Google manages the servers and takes care of all updates.
Strong authentication
Google Apps includes 2-step verification for all user accounts – at no additional charge. Businesses and organizations can easily deploy an extra layer of protection for their user accounts using devices they already have. This makes strong authentication available to many organizations that did not have it before.
Disaster recovery
Google Apps offers robust disaster recovery capabilities which are commonly measured by Recovery Time Objective (RTO) and Recovery Point Objective (RPO). RTO measures how long before users can access systems in the event of a failure and RPO measures how much of a gap there is in the data when it is restored. Google Apps is designed with RTO and RPO goals of zero. Emails, documents and data are saved every few seconds and replicated in multiple data centers. This means that if one of Google’s data centers becomes unavailable, they seamlessly switch the user to another data center and because it has been replicated there is no loss of data and users can continue working uninterrupted.
Third party verifications
Google Apps and Google data centers are SSAE 16 Type II audited and have achieved the U.S. Federal Government’s FISMA certification. SSAE 16 is an auditing standard where a third party auditor evaluates the controls in place for numerous areas including physical and logical security, privacy, incident response and more. The Federal Information Security Management Act or FISMA is the law defining security requirements that must be met by all US Federal government information systems. While FISMA certification is required for U.S. Government agencies, it is also a strong validation in the private sector of the technologies and processes Google uses to protect the data in Google Apps.
Information security expertise
Google employs an information security team of over 250 people with a wealth of expertise not found in most organizations. Many have advanced degrees and are thought leaders in information security. The security team regularly publishes research and contributes open source tools to the security community. They monitor Google’s global network of datacenters and applications 24x7x365.25 (they don’t rest on leap years).
Secure connections for users
Google automatically encrypts browser sessions for Google Apps users without the need for VPNs or other potentially costly and cumbersome infrastructure. This helps protect your data as it travels between users’ browsers and Google’s data centers.
High availability
Google Apps has zero maintenance windows or planned downtime. Google offers a 99.9% uptime SLA. The status of Google Apps is visible to administrators and users on their publicly available Google Apps status dashboard.
Reduced risk of data breach
Google Apps allows users to work securely on their data wherever they are, using a wide range of devices. The data is stored centrally in Google’s cloud which greatly reduces the need for users to take their data with them using USB drives or similar devices, which can be easily lost or stolen. This can help reduce the risk of a data breach, something that is on the mind of many organizations these days.